Frequently asked questions

Television delivered over your internet connection instead of an aerial, dish or cable line. The full explanation is here.

18,000+ live channels, 60,000+ films and series, a programme guide, catch-up where the broadcaster provides it, and 1 connection. Every plan includes all of it — what you are buying.

No. You pay for a term and it ends when the term ends. Nothing renews silently.

Yes — the subscription follows your login, not your address. A few channels are geo-restricted at source; ask support about specific ones.

From $12.99 for one month down to $6.67 a month on the annual plan. All plans.

Yes — 24 hours, no card details, and it does not convert into a paid plan. Request one.

Within 7 days, where the service cannot be made to work on your connection. The conditions are here.

No. One line-up, one price, no add-on packs.

The trial, then one month, then a longer term once it has survived a peak weekend. That advice earns us less up front and is still the right order.

Fire Stick, Roku, smart TVs, Android boxes and phones, iPhone, iPad, Windows and Mac. Guides for each.

No. Anything that runs apps will do. We do not sell hardware.

Five to ten minutes on most devices. Roku takes longer because it does not allow sideloading — why.

Install the player on as many as you like. 1 connection means one stream at a time; ask for an extra connection if you need two screens at once.

IPTV Smarters to start, TiviMate on Android TV or Fire OS if you watch daily. Compared here.

The server rejected your credentials. Six causes, in order of likelihood — the checklist is here.

Test with an ethernet cable first. If that fixes it, the cause is wifi. The other three causes.

Usually a missing EPG URL. How to add it.

That channel's source is down. Report the name — nothing on your device needs changing.

Run the four tests in the help centre. They identify the failing layer in about five minutes.

The technology is, everywhere. Whether a given service is depends on its licensing. Our full position, including where we stand.

Not for the service to work. It adds privacy and can bypass ISP domain blocking, but it costs some speed and changes nothing about licensing.

Public playlists of openly broadcast channels are fine. Sideloaded apps from forums are the risky category — a documented route for adware and credential theft. More on APKs.

Within your household, yes. Sharing the M3U link outside it consumes your connection limit and gets lines suspended — why the link is sensitive.

Not on a residential plan. Public screening needs a commercial agreement.

Television delivered over an internet connection instead of an aerial, satellite dish or cable line.

From $12.99 a month, down to $6.67 a month on an annual plan.

Yes — 24 hours, with no card details and no automatic conversion into a paid plan.

Fire Stick, Roku, smart TVs, Android boxes and phones, iPhone, iPad, Windows and Mac — anything that runs apps.

1 connection means one stream at a time. The app can be installed on as many devices as you like.

The technology is legal everywhere. Whether a particular service is depends on whether it holds the rights to the channels it carries.